Thank you for choosing VELOCITY COMMUNICATIONS, INC. (“VELOCITY”) for your Internet needs. This document is important–please read it carefully. THIS VELOCITY INTERNET SERVICE TERMS AND CONDITIONS AND ALL DOCUMENTS REFERRED TO HEREIN (collectively the “Agreement”), IS A LEGAL CONTRACT BETWEEN THE CUSTOMER (“USER”) AND VELOCITY COMMUNICATIONS, INC. AND SETS FORTH THE TERMS AND CONDITIONS BY WHICH VELOCITY WILL MAKE AVAILABLE THE SERVICES USER HAS ELECTED TO RECEIVE (“the Service(s)”).
VELOCITY RESERVES THE RIGHT TO CHANGE OR MODIFY THIS AGREEMENT AT ANY TIME BY POSTING THE REVISED AND UPDATED AGREEMENT ON VELOCITY’S WEBSITE AT LEAST 30 DAYS IN ADVANCE OF THE EFFECTIVE DATE OF ANY CHANGES. VELOCITY MAY NOTIFY USER OF ANY CHANGE BY: POSTING NOTICE OF CHANGES ON VELOCITY’S WEBSITE; NOTIFYING USER BY EMAIL OR US MAIL; AND/OR NOTIFYING USER ON USERS MONTHLY BILLING STATEMENT. USER SHOULD REGULARLY REVIEW INFORMATION POSTED ONLINE AT VELOCITY’S WEBSITE (https://www.velocitylte.com), TO OBTAIN TIMELY NOTICE OF SUCH CHANGES. USER’S NON-TERMINATION OR CONTINUED USE OF SERVICES AFTER CHANGES ARE POSTED CONSTITUTES USER’S ACCEPTANCE OF THIS AGREEMENT AS MODIFIED BY THE POSTED CHANGES.
This Agreement takes effect once USER’S order for Services has been accepted by VELOCITY and USER accepts Services from VELOCITY. This Agreement shall continue until USER’s Services are terminated in accordance with this Agreement. This Agreement governs both the Services and any equipment provided by VELOCITY and used in conjunction with the Service, such as Consumer Premises Equipment; an IP phone; Multimedia Terminal Adapter; Analog Telephone Adapter; or any other IP connection device (collectively, a “Device” or the “Equipment”).
Internet Access – VELOCITY shall provide best-effort Internet connections between the VELOCITY provided wireless Equipment and VELOCITY’s Internet backbone. VELOCITY is not responsible for download speeds from points anywhere further on the World Wide Web, as these are affected by several factors beyond VELOCITY’s control. “Best-effort” as used herein is defined as remaining at the speeds advertised within the Service plan purchased by USER throughout most of USER’s daily use. VELOCITY reserves the right to interrupt those speeds if necessary for Equipment upgrades and network maintenance, and will do its best to inform USER of any such interruptions ahead of time. VELOCITY shall have the unrestricted right to engage subcontractors in rendering Services under this Agreement.
As a condition of use of the Service, USER warrants to VELOCITY that USER will use the Service in accordance with the Internet Acceptable Use Policy of VELOCITY as it may be updated from time to time and which is available at https://www.velocitylte.com/internet-acceptable-use-policy/.
The transfer of technology across national boundaries, including electronic transmission thereof, is regulated by the U.S. Government. USER agrees not to export, import or re-export, (including, without limitation by way of electronic transmission) any technology transmitted through VELOCITY Services without first obtaining any required export license or governmental approval. USER agrees it will not directly or indirectly export or re-export such technology to any of those countries listed from time-to-time in supplements to Part 770 to Title 15 of the Code of Federal Regulations in Country Groups Q, S, W, Y or Z. The parties acknowledge that the foregoing lists are subject to regulatory change from time to time.
VELOCITY will cooperate fully with legal authorities in the investigation of suspected crimes or service abuses. USER agrees to indemnify and hold harmless VELOCITY, its agents and representatives, from any and all claims, costs, losses, damages, liabilities and expenses, including reasonable attorneys’ fees for any reason whatsoever, including without limitation, any harm, injury, loss or damage incurred by VELOCITY, or any other party, arising out of USER’s breach of either this lawful use provision or VELOCITY’s Internet Acceptable Use Policy.
The Service, any Devices or Equipment, and any firmware or software used to provide the Service or provided to the USER in conjunction with providing the Service, or embedded in the Devices or Equipment, and all Services, information, documents and materials on VELOCITY Websites are protected by trademark, copyright or other intellectual property laws and international treaty provisions. All of VELOCITY’s websites, corporate names, service marks, trademarks, trade names, logos and domain names (collectively “marks”) are and will at all times remain the exclusive property of VELOCITY. Nothing in this Agreement grants USER the right or license to use any VELOCITY marks.
USER has not been granted any license to use the firmware or software used to provide the Service or provided to the USER in conjunction with providing the Service, or embedded in any Devices or Equipment, other than a nontransferable, revocable license to use such firmware or software in object code form (without making any modification thereto) strictly in accordance with the terms and conditions of this Agreement. USER expressly agrees that any Device or Equipment is exclusively for use in connection with the Service and that VELOCITY will not provide any passwords, codes or other information or assistance that would enable USER to use such Device or Equipment for any other purpose. VELOCITY reserves the right to prohibit the use of any interface equipment that VELOCITY has not provided to the USER. USER hereby represents and warrants that USER possess all required rights, including software and/or firmware licenses, to use any interface equipment that VELOCITY has not provided to USER. In addition, USER shall indemnify and hold VELOCITY harmless against any and all liability arising out of USER’s use of such interface equipment with the Service. USER shall not reverse compile, disassemble or reverse engineer or otherwise attempt to derive the source code from the binary code of the firmware or software.
USER shall not change the electronic serial number or equipment identifier of any Device or perform a factory reset of any Device without prior written consent from VELOCITY. VELOCITY reserves the right to terminate USER’s Service if VELOCITY believes, in VELOCITY’s sole and absolute discretion, that USER has tampered with any Device. In the event of such termination, USER will remain responsible for any termination fees as provided for in this Agreement. USER shall not attempt to hack or otherwise disrupt the Service or make any use of the Service that is inconsistent with its intended purpose.
USER can best control the risks associated with security, and are therefore solely responsible for maintaining and upholding the account security of their Service. VELOCITY will not be responsible for any disruption of Service, corrupted files or viruses which affect the USER of the Service. It is USER’s responsibility to safeguard USER’s network and equipment through appropriate means (e.g. using commercially available software), from theft, unauthorized use or system corruption. Any detriment caused to the network as a result of USER’s failure to properly secure USER’s network and devices may result in the immediate termination of USER’s Service. USER is entirely responsible for any actions, damages, or costs incurred via their account, regardless of who is using that account.
Service Availability – Due to the nature of the Service technology, VELOCITY reserves the right to deem the Service unavailable to the USER up to, including, and after the installation. VELOCITY assumes no liability whatsoever for any claims, damages, losses or expenses arising out of or otherwise relating to the unavailability of the Service in USER’s geographical area, for any reason, even where such unavailability occurs after installation of the Service.
Performance Levels – Speed is a function of the traffic experienced upon the wider network architecture of the Internet itself. VELOCITY does not guarantee the maximum Service performance (throughput speeds) levels but will make every reasonable effort to ensure the highest possible quality of service is always delivered. USER understands that any content that USER may access through the Service may be subject to “caching” at intermediate locations on the Internet.
Throughput Volume – Depending on the package signed up for, an account may have a standard quota for data usage. At VELOCITY’s discretion, additional quota may be added to such an account for a recurring fee, based on VELOCITY’s then-current rates. Usage on such an account above USER’s quota limits will result in additional fees at the then-current VELOCITY rates.
Network Management – USER understands, acknowledges and agrees that VELOCITY may use various tools and techniques in order to efficiently and reasonably manage its networks. For example, VELOCITY may employ traffic-management technology to allocate bandwidth across all of its customers and has the right at all times and without notice to remove, restrict access to or make unavailable any information or content residing on VELOCITY’s servers. VELOCITY believes in an open Internet and will strive to provide an open internet experience within the VELOCITY owned network and to participate in efforts to facilitate the open Internet.
IP Addresses – Internet Protocol (“IP”) addresses are not portable and are not assigned for independent administration or distribution. Customer understands that IP assignments are not guaranteed, and may be modified as required by VELOCITY and/or the American Registry for Internet Numbers (ARIN).
VELOCITY Equipment – VELOCITY will provide USER the authorized wireless Equipment for use with the VELOCITY Service. Only VELOCITY Consumer Premises Equipment (“CPEs”) are permitted and authorized to be connected to the Service, unless otherwise authorized in writing by the appropriate VELOCITY technology authority. VELOCITY will own the CPE installed at the USER location, and will monitor and upgrade said CPE as VELOCITY determines to be necessary and appropriate.
USER Equipment – It is USER’s responsibility to ensure that USER’s computer system meets the current minimum system requirements stated by VELOCITY as being necessary to use the Service. From time to time, the computer equipment required to access and use the Service may change. Accordingly, USER’s computer equipment may cease to be adequate to access the Service. In such event, USER’S sole remedy will be to upgrade computer equipment or terminate this Agreement. It is possible for hardware and software below VELOCITY’s stated minimum requirements to work on VELOCITY’s network. However, VELOCITY does not guarantee service with hardware that does not meet the compatibility requirements specified by the Velocity LTE CPE in use at the time and the use of older software can expose USER and USER’s data to viruses and other security risks.
VELOCITY provides USER with a conditional Service trial period of thirty (30) calendar days (“Trial Period”). During this Trial Period, USER may cancel the Service and return any undamaged Equipment provided by VELOCITY for a full refund. In order to receive the full refund, USER’s data usage must be below 50GB. If USER’s data usage is above 50GB or if the Equipment is damaged and or missing upon return, USER shall pay VELOCITY One Hundred Dollars ($100.00).
If USER chooses to cancel the Service at any point after the order is placed, but before the Service has been activated, USER will not be invoiced and will not be charged a processing fee. If USER wishes to cancel the Service before Service has been activated, the USER is required to notify VELOCITY of USER’s intent to cancel prior to activation by calling VELOCITY customer service at 844-352-8432.
USER may terminate the Service for any reason effective at the end of a calendar month by providing notice to VELOCITY at least thirty (30) days prior to the requested termination date.
Termination of the Service does not affect USER’s obligations under this Agreement, including USER’s obligation to pay all fees for Services rendered prior to termination and any termination, processing and administration fees incurred as a result of such termination. VELOCITY accounts must be paid in full before a cancellation will be considered complete.
If all Equipment provided by VELOCITY is not returned within 30 days of cancellation or termination of Service, USER agrees to pay VELOCITY for its then current fees for the Equipment. USER authorizes VELOCITY and its agents to charge the Equipment replacement charge to the credit card on file with VELOCITY. If VELOCITY is unable to obtain a charge authorization for the full amount due, USER agrees to provide alternative payment in the form of a money order, cashier’s check, or other certified bank check within 10 days of notification of the amount due.
Upon the termination of USER’s Service, VELOCITY may, in its sole and absolute discretion, release to the USER’s new service provider the telephone number that USER ported (transferred or moved over) to VELOCITY from USER’s previous service provider and used in connection with USER’s service if: such new service provider is able to accept such number; USER’s account has been properly terminated; USER’s account is completely current, including payment for all charges and applicable termination fees; and USER requests the transfer upon termination of the account.
Inappropriate use or abuse of the Services by USER, as determined in the sole discretion of VELOCITY, may result in account suspension, termination, and/or legal action. Inappropriate use or abuse of VELOCITY Services by others can be traced, documented, and reported to appropriate authorities and may be prosecuted to the fullest extent of the law.
VELOCITY may terminate your account immediately if it determines, in its sole discretion, that USER has violated any of the provisions of this Agreement, including but not limited to VELOCITY’s Acceptable Use Policy. VELOCITY reserves the right to unilaterally terminate or suspend an account at any time, without providing a reason. In the event of termination, USER is still responsible to pay any fees that are still owed to VELOCITY. The balance of any prepaid fees, after deducting all applicable charges and fees, will be refunded to the account holder on a pro-rated basis. Any penalties for criminal action will be deducted from amounts owed before refunds are provided.
Further, VELOCITY may terminate USER for any reason effective at the end of a calendar month by providing written notice to USER at least thirty (30) days prior to the termination date. If USER’s Service is terminated, USER will remain fully liable to VELOCITY for all charges pursuant to this Agreement and any and all costs VELOCITY incurs to collect such amounts, including, without limitation, collection costs and attorney’s fees.
Fees – Fees include, without limitation, set up or installation fees, monthly Service fees, monthly Equipment fees and other fees as set forth below. VELOCITY will invoice fees for Services and any Equipment in advance. USER agrees to pay all federal, state or local taxes arising under this Agreement.
Payment Method and Timing – Accounts may be paid by electronic bank draft, cash, or credit card. USER’s account will be considered delinquent if payment is rejected for any reason. Payment terms including due date and late payment policy is as set forth in the fee schedule located at the end of this Agreement. Payment is in advance of Service delivery for that month.
Late Fees and Service Interruption/Disconnect – VELOCITY shall charge USER late and other applicable fees to recover the costs of dealing with late payment situations. These fees are in addition to all other fees. Additionally, VELOCITY may interrupt or disconnect USER’s Services for non-payment and USER shall be subject to a Reconnect Fee to resume Service. The late terms and associated charges are determined by the date payment is received by VELOCITY. Late terms and associated fees for each stage of the delinquency process are as set forth in the Additional Fees and Payment Terms Disclosure Statement, as it may be updated from time to time and which is available at https://velocitylte.com. The Additional Fees and Payment Terms Disclosure Statement also sets forth the appropriate intervals when USER’s account will be interrupted or disconnected and when any outstanding balance will be sent to collections. At such time that VELOCITY determines that Equipment is to be retrieved from USER, VELOCITY will call USER to inform them that Equipment will be removed and retrieved. In all cases, if USER wants to resume or reconnect Services, USER’s account must be brought current and USER shall be subject to a reconnect fee.
Fee Changes – USER acknowledges and agrees that VELOCITY has the right to change its Service fees and to add new fees at any time, upon notice to the USER.
USER Charges – USER acknowledges that USER may incur USER-initiated charges while using the Services. For example, charges may be incurred as a result of USER accessing certain information, or purchasing or subscribing to certain offerings, via the Internet. USER agrees that all such charges, including all applicable fees and taxes, shall be paid by USER and are not the responsibility of VELOCITY.
VELOCITY will provide installation Services at the USER premises at an agreed-upon price. As part of the installation process, modifications to the inside wiring in USER’s house may be required, and USER hereby consents to and authorizes any such modifications. USER authorizes VELOCITY, and its employees, agents, contractors, and authorized representatives to enter USER’s premises in order to install, maintain, inspect, repair and remove the Equipment and/or Services. If USER is not the owner of the premises, upon request, USER will supply VELOCITY with the owner’s name and address, evidence that USER is authorized to grant access to the premises on the owner’s behalf, and (if requested by VELOCITY) written consent from the owner of the premises. This Agreement is contingent upon VELOCITY’s obtaining a right of entry onto the premises. USER will not remove Equipment from the premises, modify the Equipment in any way, or connect the Equipment to any outlet other than the outlet to which the Equipment was initially connected to by the VELOCITY installer. For such charges as VELOCITY may determine, VELOCITY may relocate the Equipment for USER within the premises at USER’s request.
If USER moves during the term of this agreement and would like to relocate the Service, USER must place a relocation request with VELOCITY. This request must contain the requested date of Service termination, plus the address and phone number of the new location, and, the prospective move-in date. Upon receipt of a request from USER, VELOCITY update USER’s records accordingly and review the new location for service availability. Upon transfer of USER’s account, USER agrees to continue to comply with all terms and conditions of this Agreement and the Service originally agreed to.
If VELOCITY is unable to provide Service to the USER’s new location, this Agreement shall terminate and USER shall not be subject to any Early Termination Fees, provided that (i) a VELOCITY technician confirms and verifies that VELOCITY is not able to provide service to the new address or (ii) USER provides proof and VELOCITY confirms that the new location is outside of VELOCITY’s service area (i.e. copy of utility bill at new address). If VELOCITY has not received sufficient information from USER to process the relocation order thirty (30) days after Service termination date, this Agreement shall be considered terminated by USER, and any applicable Early Termination Fees will apply.
USER shall be solely responsible for independent backup of any data files residing on VELOCITY computers or networks. VELOCITY reserves the right to remove/delete any personal files after an account is terminated or associated with prohibited activities.
USER shall notify VELOCITY immediately, in writing or by calling the VELOCITY customer support line, if any Device is stolen or if USER becomes aware at any time that USER’s Service is being stolen, fraudulently used or otherwise being used in an unauthorized manner. When USER calls or writes, USER must provide an account number and a detailed description of the circumstances of the Device theft, fraudulent use or unauthorized use of Service. Failure to do so in a timely manner may result in the termination of USER’s Service and additional charges. Until such time as VELOCITY receives notice of the theft, fraudulent use or unauthorized use, USER will be liable for all use of the Service using a Device stolen from USER and any and all stolen, fraudulent or unauthorized use of the Service.
USER will be liable for any and all liability that may arise out of the content transmitted by USER or to any person, whether authorized or unauthorized, using USER’s Service or Device. USER shall assure that all use of the Service and content comply at all times with all applicable laws, regulations and written and electronic instructions for use. VELOCITY reserves the right to terminate or suspend USER’s Services and remove any content from the Service, if VELOCITY determines, in its sole and absolute discretion, that such use or content does not conform to the requirements set forth in this Agreement or interferes with VELOCITY’s ability to provide Services to USER or others. VELOCITY action or inaction under this Section will not constitute any review or approval of USER’s use or content.
USER has been advised and acknowledges that the Internet may contain information, materials, and language that may be deemed adult in nature and inappropriate or offensive. The USER is responsible for all information received, transmitted, and/or stored by the USER and the USER releases VELOCITY from and agrees to indemnify VELOCITY its officers, directors, agents and employees against any and all claims, losses or expenses relating to such information, materials and language. This indemnification shall survive any termination of this Agreement.
VELOCITY is working to provide the best service possible and welcomes USER’s ideas on how VELOCITY can improve the quality of our service. USER can communicate USER’s views to VELOCITY by calling 844-352-8432.
USER EXPRESSLY AGREES THAT USE OF THE SERVICES AND ANY EQUIPMENT IS AT USER’S SOLE RISK. THE SERVICES AND ANY EQUIPMENT PROVIDED TO THE USER BY VELOCITY ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF TITLE, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY. VELOCITY DOES NOT WARRANT (i) THE UNINTERRUPTED, TIMELY OR SECURE USE OF THE SERVICE; (ii) THAT THE FUNCTIONS CONTAINED IN THE SERVICES OR ANY EQUIPMENT WILL MEET USER’s REQUIREMENTS; (iii) THAT THE SERVICES WILL BE ERROR-FREE OR FREE OF ANY VIRUSES, WORMS, SPAM, POP-UP ADVERTISING, SPYWARE, ADWARE OR OTHER HARMFUL COMPOMNENTS; OR (iv) THAT ANY PERSONAL INFORMATION, NON PERSONAL INFORMATION, DATA OR FILES USER SENDS OR RECEIVES VIA THE SERVICE WILL BE TRANSMITTED IN UNCORRUPTED FORM, WITHIN A REASONABLE TIME, OR FREE FROM UNAUTHORIZED ACCESS BY OTHERS OR THAT OTHER USERS WILL BE UNABLE TO GAIN ACCESS TO USER’S COMPUTER OR DEVICE. STATEMENTS AND DESCRIPTIONS CONCERNING THE SERVICE OR DEVICE, IF ANY, BY VELOCITY OR VELOCITY AGENTS OR INSTALLERS, WHETHER ORAL OR WRITTEN, ARE INFORMATIONAL ONLY AND ARE NOT GIVEN AS A WARRANTY OF ANY KIND. SOME STATES DO NOT ALLOW LIMITATIONS ON THE SCOPE OF A LIMITATION OF WARRANTY OR HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO USER.
VELOCITY WARRANTS THAT IT WILL USE REASONABLE EFFORTS TO RENDER SERVICES PURSUANT TO THIS AGREEMENT IN A TIMELY, PROFESSIONAL AND WORKMANLIKE MANNER IN ACCORDANCE WITH TIMELINES ESTABLISHED HEREIN. ANY CLAIM FOR BREACH OF THE FOREGOING WARRANTY MUST BE BROUGHT WITHIN SIXTY (60) DAYS AFTER USER’S ACTUAL DISCOVERY OF ANY DEFECT AND PRIOR TO THE EXPIRATION OF SIX (6) MONTHS FROM THE DATE THE APPLICABLE SERVICES WERE RENDERED. VELOCITY WILL HAVE NO LIABILITY FOR ANY CLAIM MADE AFTER SUCH TIME. VELOCITY DOES NOT WARRANT, HOWEVER, THAT USER’S USE OF ANY SERVICES WILL BE UNINTERRUPTED OR THAT THE OPERATION OF THE SERVICES WILL BE ERROR-FREE OR SECURE. VELOCITY’S ENTIRE LIABILITY AND USER’S EXCLUSIVE REMEDY IN CASE OF BREACH OF THIS WARRANTY SHALL BE, AT VELOCITY’S SOLE OPTION, EITHER RETURN OF ALL OR A PORTION OF THE SERVICE FEES PAID FOR THE CURRENT MONTH OF SERVICE, OR REPLACEMENT OR REPAIR OF CONNECTION SERVICES OR PRODUCTS. THIS IS A LIMITED WARRANTY AND IS THE ONLY WARRANTY MADE BY VELOCITY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO LIMITATIONS MAY NOT APPLY TO THE USER. IF ANY UNAUTHORIZED MODIFICATIONS ARE MADE TO THE EQUIPMENT OR SERVICES BY USER DURING THE WARRANTY PERIOD, IF THE SERVICES OR PRODUCTS ARE SUBJECT TO ABUSE, ACCIDENT, IMPROPER USE, OR IF USER BREACHES THE TERMS OF THIS AGREEMENT, THEN THIS WARRANTY SHALL IMMEDIATELY BE TERMINATED.
OTHER THAN WARRANTIES AS TO THE DEVICE EXPRESSLY SET FORTH IN THE DOCUMENTATION PROVIDED WITH THE DEVICE AND THE RETAIL CUSTOMER LIMITED WARRANTY EXPRESSLY SET FORTH THEREIN, VELOCITY MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED IN REGARDS TO THE DEVICE OR EQUIPMENT, AND SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY, FITNESS OF THE DEVICE FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OR ANY WARRANTY THAT THE DEVICE OR ANY FIRMWARE OR SOFTWARE IS “ERROR FREE” OR WILL MEET USER’S REQUIREMENTS. THE FOREGOING WILL NOT BE DEEMED TO LIMIT ANY DISCLAIMER OR LIMITATION OF WARRANTY SET FORTH IN THE DOCUMENTATION PROVIDED WITH THE DEVICE.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VELOCITY OR ITS AFFILIATES OR EACH OF THEIR RESPECTIVE MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES, CONTRACTORS OR AGENTS OR ANY OF THEIR SUCCESSORS AND ASSIGNS BE LIABLE TO THE USER OR ANY THIRD PARTY WITH RESPECT TO THE SERVICE OR THE SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS AND EXCLUSIONS HEREIN MAY NOT APPLY TO USER. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF VELOCITY UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED THE SERVICE CHARGES WITH RESPECT TO THE AFFECTED TIME PERIOD.
ADDITIONALLY, VELOCITY WILL HAVE NO LIABILITY (i) FOR ANY AMOUNT IN EXCESS OF THE SERVICE CHARGES WITH RESPECT TO THE AFFECTED TIME PERIOD; (ii) FOR ANY THIRD-PARTY FEES OR CHARGES, INCLUDING BUT NOT LIMITED TO, BANKING FEES, OVERDRAFT FEES, MOBILE PHONE OR OTHER WIRE LINE CHARGES, TECHNICIAN CHARGES, OR OTHER SIMILAR CHARGES; (iii) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; (iv) FOR DATA LOSS OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; (v) FOR ANY DAMAGES OR LOSS DUE TO USER’S FAILURE TO BACK UP ANY EQUIPMENT OR ANY LACK OF OR BREACH OF SECURITY USER, OR ANY OTHER PARTY MAY EXPERIENCE OR BE EXPOSED TO WHILE USING THE SERVICE; (vi) FOR CUSTOMER’S USE OF THE SERVICE FOR OR IN CONNECTION WITH ANY HIGH-RISK OR UNLAWFUL USES, OR ANY USE THAT VIOLATES THIS AGREEMENT; OR (vii) FOR ANY MATTER BEYOND VELOCITY’S REASONABLE CONTROL.
VELOCITY WILL NOT BE LIABLE FOR ANY DELAY OR FAILURE TO PROVIDE THE SERVICE, INCLUDING 911 DIALING, AT ANY TIME OR FROM TIME TO TIME, OR ANY INTERRUPTION OR DEGRADATION OF VOICE QUALITY THAT IS CAUSED BY ANY OF THE FOLLOWING: AN ACT OR OMISSION OF AN UNDERLYING CARRIER, SERVICE PROVIDER, VENDOR OR OTHER THIRD PARTY; EQUIPMENT, NETWORK OR FACILITY FAILURE; EQUIPMENT, NETWORK OR FACILITY UPGRADE OR MODIFICATION; FORCE MAJEURE EVENTS SUCH AS (BUT NOT LIMITED TO) ACTS OF GOD, ACTS OF NATURE, STRIKES, FIRE, WAR, RIOT, ACTS OF TERRORISM AND GOVERNMENT ACTIONS; EQUIPMENT, NETWORK OR FACILITY SHORTAGE; EQUIPMENT OR FACILITY RELOCATION; SERVICE, EQUIPMENT, NETWORK OR FACILITY FAILURE CAUSED BY THE LOSS OF POWER TO THE USER; OUTAGE OF, OR BLOCKING OF PORTS BY, USER’S ISP OR BROADBAND SERVICE PROVIDER OR OTHER IMPEDIMENT TO USAGE OF THE SERVICE CAUSED BY ANY THIRD PARTY; ANY ACT OR OMISSION BY USER OR ANY PERSON USING THE SERVICE OR DEVICE PROVIDED TO THE USER; OR ANY OTHER CAUSE THAT IS BEYOND VELOCITY’s CONTROL, INCLUDING, WITHOUT LIMITATION, A FAILURE OF OR DEFECT IN ANY DEVICE, THE FAILURE OF AN INCOMING OR OUTGOING COMMUNICATION, THE INABILITY OF COMMUNICATIONS (INCLUDING, WITHOUT LIMITATION, 911 DIALING) TO BE CONNECTED OR COMPLETED, OR FORWARDED. VELOCITY’S AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL IN NO EVENT EXCEED THE SERVICE CHARGES WITH RESPECT TO THE AFFECTED TIME PERIOD.
IN NO EVENT SHALL VELOCITY’S AGGREGATE LIABILITY UNDER OR ARISING OUT OF THIS AGREEMENT EXCEED THE AMOUNTS PAID BY USER FOR THE SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE INCIDENT GIVING RISE TO A CLAIM. NOTWITHSTANDING THE FOREGOING, SOME JURISDICTIONS MAY NOT ALLOW A LIMITATION ON LIABILITY FOR NEGLIGENCE THAT CAUSES DEATH OR PERSONAL INJURY, AND VELOCITY LIMITS ITS LIABILITY IN SUCH JURISDICTIONS ONLY TO THE DEGREE ALLOWED BY APPLICABLE LAWS. EXCEPT FOR THE PAYMENT OF FEES DUE BY USER HEREUNDER, NEITHER PARTY WILL BE LIABLE FOR ANY FAILURE OR DELAY IN PERFORMANCE UNDER THE AGREEMENT WHICH MIGHT BE DUE, IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, TO ANY CONTINGENCY, DELAY, FAILURE, OR CAUSE OF ANY NATURE BEYOND THE REASONABLE CONTROL OF SUCH PARTY, INCLUDING WITHOUT LIMITATION ACTS OF NATURE, COURT OR GOVERNMENT.
USER agrees to defend, indemnify and hold VELOCITY its officers, directors, agents and employees harmless from any claims, losses and damages, including attorney’s fees, resulting from USER’s violation of any of the provisions of this Agreement or USER’s placement or transmission of any materials or content onto VELOCITY servers or through its network, or from any and all use of USER’s account, with or without USER’s knowledge or consent, or from all claims, damages, fines, penalties, costs and expenses (including, without limitation, attorney’s fees) related to any action taken by VELOCITY as part of VELOCITY investigation of a suspected violation of this Agreement or as a result of its conclusion that a violation of this Agreement has occurred, or to USER’s use of or inability to use VELOCITY Services, Equipment, bundled software, Internet or VoIP, including, without limitation, 911 dialing.
Third Party Beneficiaries – No provision of this Agreement provides any person or entity not a party to this Agreement with any remedy, claim, liability, reimbursement, or cause of action or creates any other third party beneficiary rights.
Survival – The provisions of this Agreement that by their sense and context are intended to survive the termination or expiration of this Agreement shall survive.
Transferability and Assignment – USER shall not sell, transfer or assign this Agreement. USER’s account and right to use VELOCITY Services and system are not transferable without VELOCITY’s prior written consent. USER agrees to protect its password and account and to keep them secure from unauthorized users and use, and to be solely responsible for the protection and security of USER’s password and account information.
Notices – Notifications of either party to this Agreement shall be effective upon receipt, or refusal of delivery, when deposited in the United States Mail, first class mail, certified or return receipt requested, postage prepaid, or when sent by a telefax, email, or a nationally recognized overnight delivery service, to VELOCITY at 284 N. Meridian Road, Suite 103, Kalispell, Montana 59901 or to the address of Customer set forth on VELOCITY’s records or such other address provided for such purposes.
Proprietary Rights – VELOCITY grants USER a non-exclusive, non-transferable license to use the products and Services provided hereunder. Title and property rights, including all intellectual property rights to such products and Services, is and shall remain with VELOCITY, whether or not they are embedded in any product. USER recognizes that the products and Services used hereunder constitute valuable trade secrets of VELOCITY and USER shall use their best efforts to protect and keep confidential any and all products and Services used by USER and shall not attempt to copy, examine, in any way alter, or reengineer, reverse engineer, tamper with, or otherwise misuse such products and Services.
Jurisdiction/Venue/Choice of Law – USER agrees that exclusive jurisdiction for any claim or dispute with VELOCITY or relating in any way to USER’s account or USER’s use of the Services resides in the courts of Montana and that this Agreement shall be governed by Montana law. USER expressly consents to the exercise of personal jurisdiction in the courts of Montana in connection with any such dispute. If an action at law or in equity is necessary to enforce or interpret the terms of this Agreement or compel performance thereof, the substantially prevailing party shall be entitled to reasonable attorney’s fees and costs in addition to any other relief to which such party may be entitled.
Amendments – VELOCITY may modify this Service Agreement from time to time, and USER’s continued use of the Service following notice of such modification shall be deemed to be USER’s acceptance of such modification. If USER does not agree to any modification of this Agreement, USER must immediately stop using the Service and notify VELOCITY of USER’s desire to cancel the Service.
Information – USER hereby acknowledges that VELOCITY and its affiliates may retain and use any information, comments or ideas conveyed by USER relating to the Service (including any products and services made available on the Service). This information may be used to provide USER with better service. VELOCITY may open and maintain a Customer file.
Entire Agreement – This Agreement, including any Service quote and any and all other documents and VELOCITY policies referenced herein, constitutes the entire agreement between VELOCITY and USER pertaining to the subject matter hereof. VELOCITY’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.
Severability – In the event that it is determined by a court of competent jurisdiction as a part of a final non-appealed judgment that any provision of this Agreement (or part thereof) is void, invalid, illegal, or otherwise unenforceable, such provision will be enforced as nearly as possible in accordance with the stated intention of the parties, while the remainder of the Agreement will remain in full force and effect.
USER represents and warrants to VELOCITY that USER is of lawful age to enter into this Agreement and that (i) USER has the full right, power and authority to enter into this Agreement and to perform the acts required of USER hereunder; and (ii) the acceptance of this Agreement by USER, and the performance by USER of its obligations and duties hereunder, do not and will not violate any agreement to which USER is a party or by which it is otherwise bound.
By using and accepting Service from VELOCITY, USER acknowledges that they have read and understand the terms and conditions of this Agreement and agrees to be legally bound by all of the terms and conditions of this Agreement and any associated documents, the same as if USER had physically signed this Agreement. This Agreement supersedes all other written and oral communications or agreements with regard to the subject matter. Any waiver, modification or variation of any term or condition of this Agreement shall only be effective if in writing and/or in the form of a business contract signed by an authorized officer of VELOCITY
By providing VELOCITY with USER’s telephone number, cell phone number(s), or email address, USER gives consent for VELOCITY, or any of VELOCITY’s agents (including collection agents), to contact USER at these numbers or email address, or any other phone number or email address that is later acquired for USER, and, to leave live or pre-recorded messages, text messages, or emails to the extent that such are necessary to enforce any part of this Agreement. For greater efficiency, calls may be delivered by an auto-dialer.
BY USER’s USE AND ACCEPTANCE OF THE SERVICE, USER IS INDICATING THAT USER HAS READ, UNDERSTOOD AND AGREED TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.